At Central Iowa Orthodontics, we recognize that in order to achieve the level of excellence our patients and referring dentists have come to expect, we must work as a team. From the front desk to the clinical assistants at chairside, to our office managers and lab technicians behind the scene, each member of the staff at Central Iowa Orthodontics is important and we are proud of the experience, professionalism, and devotion to patient care they demonstrate.
We are constantly working to improve the knowledge and skills of our staff through continuing education and in-office training.
Tina helps to oversee the day-to-day operations of our office. She has extensive knowledge of the field of orthodontics and handles the many details that help make our office successful. Tina or one of our financial coordinators will review and discuss financial arrangements to meet your specific situation. She is also available to discuss any questions or concerns your may have regarding any aspect of your experience with our practice.
The ladies at the front desk are usually the first members of our team you will meet. They answer the phone, greet and check in patients for their appointments, schedule new appointments, and help with insurance and patient forms. If you have any questions, please don’t hesitate to ask them. There are times of the day when they become especially busy multi-tasking their different responsibilities, but they are always happy to help you in any way they can.
In our treatment area, you will find many smiling faces that belong to our superbly skilled clinical assistants. Combined, our assistants offer literally hundreds of years of experience in clinical orthodontics. Several of them have worked with us for more than 20 years, although their youthful appearance makes that difficult to believe! Their role is to help the orthodontist carry out the many different tasks related to orthodontic treatment, including taking impressions, photographs, and X-rays and inserting and removing orthodontic archwires.
They also assist the orthodontist in placing orthodontic brackets and bands. As part of their role in the clinical care of our patients, our assistants are knowledgeable regarding oral hygiene and caring for orthodontic appliances, and are there to be a source of information for patients and parents. Our friendly assistants are pleased to answer any questions or address any concerns you may have while in the clinical treatment area of our office.
We are blessed to have experienced and highly skilled lab technicians that do the important work of creating beautiful plaster models as part of our orthodontic records, and fabricating the excellent retainers required to maintain orthodontic correction following treatment with braces or Invisalign®. Because our lab is “in house” we are able to personalize each retainer to fit the needs of our patients. Also, we have be ability to fabricate our retainers much faster than if they were sent out to a commercial lab.
We have a full-time team member whose work is dedicated to helping our patients navigate the maze that is orthodontic/dental insurance. She helps us to file insurance claims, researches to identify your exact insurance coverage for orthodontics, and generally helps with all the potential issues you may have with regard to insurance. She is always willing and able to help in any way she can.
Communication is a key element to successful orthodontic treatment. At Central Iowa Orthodontics, we spend a significant amount of time and energy in doing our best to make sure that all of those involved in the care of our patients are informed.
This includes patients, parents/guardians, and the general dentist, as well as any dental specialists or medical specialists who may be involved. Our transcriptionist helps turn our dictation into formal letters and other written communication. She helps keep this vital flow of information going and she is an important member of our team.